Returns, cancellations, and refunds

Effective August 13, 2026.

Eligible items may be returned within 30 days after the carrier records delivery. Contact support before sending anything back so we can confirm eligibility and provide return instructions.

Return the same device or item, including its serial or IMEI when applicable, with the included accessories. Remove personal accounts, passwords, activation locks, and saved data before shipment.

Browse & Own charges no restocking fee and provides standard return shipping for an approved eligible return.

Exchanges are available when suitable replacement inventory is in stock; otherwise an approved return is refunded to the original payment method. Store credit is not currently offered.

Cancellation requests are reviewed until an order enters processing. After processing or dispatch begins, use the return process if the item remains eligible.

Approved refunds are submitted after the cancellation is confirmed or the returned item is received and inspected. Bank posting time is controlled by the payment provider.

Damaged, incorrect, or missing items should be reported promptly with the order number, package details, and supporting photos when available.

Items returned with a different serial or IMEI, an unresolved activation lock, missing material parts, or new damage unrelated to reasonable inspection may be ineligible or receive a reduced refund where permitted by law.